Below is a brief description of our executive team of experienced,
skillful people who are committed to creating a successful franchise
program for you.
Kenneth Franklin, President.
A certified management consultant, Ken founded FRANCHISE
DEVELOPMENTS, INC., the oldest major franchise consulting
firm in the U.S., in order to help start-up franchisors
plan and develop their franchise program and established
franchisors and licensees to further sophisticate and
improve their existing programs. An experienced executive
and acknowledged authority in franchising, he had previously
founded and developed ARBY'S, one of the top 15 franchise
companies in the world. He was also the owner of a chain
of 26 franchised retail stores.
With over 30 years of experience in franchising, Ken
frequently conducts seminars on franchising for the
American Management Association, Small Business Administration,
Institute for International Research, Management Centre
Europe, the International Franchise Association, and
the International Franchise Expo. In addition to conducting
seminars, Ken has participated in many panel discussions
for associations such as the following: International
Franchise Association, Boston College Study of Franchise
Distribution, American Bar Association Forum on Franchising,
and Foreign Franchise Associations. He is a member of
the Association of Management Consultants and the Institute
of Management Consultants and serves as an arbitrator
for the American Arbitration Association panel on franchising.
He is frequently used as an expert witness in franchise
litigation cases. Ken has also served on several franchise
companies' Board of Directors.
Ken creates your franchising structure, relationship,
and operational approach, and builds the necessary support
programs needed by your franchisees. He is the person
with whom you will be working on a day-to-day basis
as he helps you formulate your franchising policies
and procedures and develop your franchise program. Ken
received his BS in Business Administration and an MBA
from Syracuse University and was an Adjunct Professor
of Marketing at the Graduate School of Industrial Administration,
Carnegie Mellon University. He has co-authored a book
Your Business. In addition, he has been a
resource for franchising information and has been quoted
in many publications such as The
Wall Street Journal, USA
Business, and Inc.
||James S. Alter, Attorney.
Jim defines your contractual needs, constructs franchise
agreements, develops the disclosure documents, handles
the registration and filing with the various states, identifies
other legal concerns and creates legal forms and protective
devices. He has dealt extensively with state regulatory
authorities. Jim received a BS in Accounting and a Master
of Public Administration and an LLB from the University
||I. David Caplan, Director
Irv prepares your marketing plans and advertising approaches
to obtain franchisees. These include recruitment ads,
a franchise marketing brochure, videotapes, and publicity
programs. Irv is also responsible for all of your graphic
designs, your grand opening and ongoing advertising programs
required by your franchisees. Irv received his BS in Business
Administration from Geneva College and an MBA from the
University of Pittsburgh.
Dr. Harriet L. Franklin,
Director of Communications.
Harriet and her team develop your operations manuals
with a unique system so that they are effective and
readable. Once the manual(s) have been created, Harriet
and her team determine your training needs, create a
training outline, and design and develop the necessary
training programs and materials that are unique to your
Harriet has also created and conducted approximately
25 skills-based training programs for franchisors, franchisees,
and staff. For example, to help field supervisors perform
their tasks more effectively, she has developed a program
called Your Field Supervisor: Your Most Important Communicator.
And to help managers manage more skillfully, she has
developed a two-day training program called Effective
Management Skills: Six Goes Into One. In addition, she
has created and conducted franchise operations manual
seminars for the ICFE, the International Certification
of Franchise Executives; for franchisors; and for clients
in various countries such as Malaysia, Chile, and England.
She has been a speaker at many franchise companies'
Harriet received her BA in English from Chatham College,
an MA from the University of Pittsburgh, and her Ph.D.
from Carnegie-Mellon University. She has been an Adjunct
Professor at the University of Pittsburgh, teaching
written professional communications.