Below is a brief description of our
executive team of experienced, skillful people who are
committed to creating a successful franchise program
Kenneth Franklin, President.
A certified management consultant, Ken founded FRANCHISE
DEVELOPMENTS, INC. in order to help start-up franchisors
plan and develop their franchise program and established
franchisors and licensees to further sophisticate and
improve their existing programs. An experienced executive
and acknowledged authority in franchising, he had previously
founded and developed ARBY'S, one of the top 15 franchise
companies in the world. He was also the owner of a chain
of 26 franchised retail stores.
With over 30 years of experience in franchising, Ken
frequently conducts seminars on franchising for the
American Management Association, Small Business Administration,
Institute for International Research, Management Centre
Europe, the International Franchise Association, and
the International Franchise Expo. In addition to conducting
seminars, Ken has participated in many panel discussions
for associations such as the following: International
Franchise Association, Boston College Study of Franchise
Distribution, American Bar Association Forum on Franchising,
and Foreign Franchise Associations.
He is a member of the Association of Management Consultants
and the Institute of Management Consultants and serves
as an arbitrator for the American Arbitration Association
panel on franchising. He is frequently used as an expert
witness in franchise litigation cases. Ken has also
served on several franchise companies' Board of Directors.
Ken is the person with whom you will be working on
a daily basis as he helps you formulate your franchising
policies and procedures, structure, relationship, and
operational approach. He also creates the necessary
support programs needed by your franchisees.
Ken received his BS in Business Administration and
an MBA from Syracuse University and was an Adjunct Professor
of Marketing at the Graduate School of Industrial Administration,
Carnegie Mellon University. He has co-authored a book
entitled Franchising Your Business. In addition,
he has been a resource for franchising information and
has been quoted in many publications such as The
Wall Street Journal, USA Today, Nation's
Business, and Inc.
James S. Alter, Attorney.
Jim defines your contractual needs, constructs franchise
agreements, develops the disclosure documents, handles
the registration and filing with the various states,
identifies other legal concerns and creates legal forms
and protective devices. He has dealt extensively with
state regulatory authorities. Jim received a BS in Accounting,
a Master of Public Administration, and an LLB from the
University of Pittsburgh.
I. David Caplan, Director of Marketing.
Irv prepares your marketing plans and advertising approaches
to obtain franchisees. These include recruitment ads,
a franchise marketing brochure, videotapes, and publicity
programs. Irv is also responsible for all of your graphic
designs, your grand opening, and ongoing advertising
programs required by your franchisees. Irv received
his BS in Business Administration from Geneva College
and an MBA from the University of Pittsburgh.
Dr. Harriet L. Franklin, Director of Communications.
Harriet and her team develop your operations manuals
with a unique system so that they are effective and
readable. Once the manual(s) have been created, Harriet
and her team determine your training needs, create a
training outline, and design and develop the necessary
training programs and materials that are unique to your
She has also created and conducted approximately 25
skills-based training programs for franchisors, franchisees,
Harriet received her BA in English from Chatham College,
an MA from the University of Pittsburgh, and her Ph.D.
from Carnegie-Mellon University. She is currently an
adjunct faculty member teaching writing for the MBA
program at the Katz Graduate School of Business at the
University of Pittsburgh.